FAQ
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How can I access my account on-line?
To access your account on-line, go to the Customer Login page.
How can I make a payment?
We can receive payments 3 ways:
- If you are set up on Credit, Debit or ACH payments, your payments will be taken against the method assigned automatically each month until all of your payments have been made.
- If you are set up on Invoice, mail payment to the address indicated on your Invoice.
- You can make additional payments online by logging in via Customer Login or by calling us toll-free at 877-300-5896
How do I cancel my Service Contract or Policy?
To cancel your service contract or policy, please contact the Seller. Seller contact information can be found on the notice of acceptance sent by FiStream as well as in your contract/policy documents. FiStream will automatically cancel your contract or policy for nonpayment if your account goes more than one payment past due.
How do I file a claim on my Service Contract or Policy?
To file a claim you must contact your contract/policy administrator. Administrator contact information can be found on the notice of acceptance sent by FiStream as well as in your contract/policy documents. Please refer to these documents for claim contact information and procedures for filing a claim.
What is the current balance on my account?
You can check your current balance by logging into our Customer Login page.
How do I pay off my account early?
Your account with FiStream, Inc. can be paid off early at any time without a pre-payment penalty. To pay your account in full, log in via Customer Login or call us toll-free at 877-300-5896.